1. Who We Are
WebZenithLabs LTD is a UK company that provides web, mobile, cloud, and ePOS software services. Our company number is 17018384 and our registered office address is 2 Denebank Road, Liverpool, England, L4 2SY.
For privacy questions, contact us at hello@webzenithlabs.co.uk.
2. Information We Collect
We may collect the following categories of information:
- Contact and enquiry information: your name, email address, phone or WhatsApp details if provided, project type, message content, demo requests, and records of our communications.
- Business and service information: company or store details, role, requirements, ePOS setup information, implementation preferences, support requests, and information needed to prepare quotes or deliver services.
- Website and technical information: IP address, device and browser details, pages viewed, referring pages, approximate location, timestamps, cookie identifiers, and interactions with the website.
- Third-party interaction information: information processed when you use embedded YouTube videos, Google analytics or advertising tags, WhatsApp links, email links, or other third-party services connected to the website.
3. How We Use Information
We use personal information to:
- respond to enquiries, demo requests, support requests, and messages;
- prepare quotes, proposals, onboarding plans, and service recommendations;
- deliver, operate, maintain, and improve our websites, products, and services;
- send service communications, confirmations, and follow-up messages;
- measure website performance, understand visitor behaviour, and improve marketing;
- protect the website, prevent abuse, troubleshoot issues, and maintain security;
- meet legal, tax, accounting, regulatory, and contractual obligations.
4. Legal Bases for Processing
Where UK data protection law applies, we rely on one or more legal bases depending on the context, including your consent, our legitimate interests in operating and improving our business, performance of a contract or steps before entering into a contract, and compliance with legal obligations.
5. Parties We Disclose Information To
We may disclose information to the following parties where necessary:
- our employees, directors, contractors, and support partners who need access to provide services;
- email delivery providers, including Resend, to send enquiry notifications and confirmations;
- hosting, infrastructure, security, analytics, and website service providers;
- Google services, including Google tag and YouTube, when their scripts or embedded content are used;
- communication platforms such as WhatsApp or your email provider when you choose to contact us through those channels;
- professional advisers, insurers, accountants, legal advisers, regulators, law enforcement, or courts where required or appropriate;
- another organisation involved in a merger, acquisition, restructuring, financing, or sale of all or part of our business.
We do not sell your personal information.
6. Method of Disclosure
Information may be disclosed electronically through secure website forms, encrypted connections, service-provider APIs, email systems, business software, analytics tags, embedded third-party content, or direct communication channels such as email and WhatsApp. Where information is shared with service providers, access is limited to what is needed for the service they provide.
7. Cookies and Analytics
Our website uses Google tag for analytics and advertising measurement. These tools may use cookies, pixels, or similar technologies to understand website traffic, measure campaign performance, and improve the website. You can control cookies through your browser settings and may use Google privacy controls where available.
8. Security Practices
We use reasonable technical and organisational measures to help safeguard personal information. These include HTTPS/TLS encryption in transit where supported, access controls, limited internal access, environment-based API key management, server-side input validation, payload size limits, HTML escaping for enquiry content, reputable third-party service providers, and periodic review of website and service configuration.
No online service can guarantee absolute security. If we become aware of a security issue affecting your information, we will take appropriate steps to investigate, reduce harm, and notify affected parties where required.
9. Retention
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including responding to enquiries, providing services, maintaining business records, resolving disputes, and meeting legal obligations. When information is no longer needed, we delete, anonymise, or securely archive it.
10. International Transfers
Some service providers may process information outside the United Kingdom or the European Economic Area. Where this happens, we rely on appropriate safeguards or the service provider's lawful transfer mechanisms where required.
11. Your Choices and Rights
You can ask us to access, correct, delete, restrict, or object to certain uses of your personal information, subject to applicable law. You can also ask us to stop sending non-essential communications. To make a request, email hello@webzenithlabs.co.uk.
If you are in the UK and are unhappy with how we handle your information, you may also contact the Information Commissioner's Office.
12. Children's Privacy
Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
14. Contact Us
Email: hello@webzenithlabs.co.uk
Registered office: WebZenithLabs LTD, 2 Denebank Road, Liverpool, England, L4 2SY.